Wednesday, 1 December 2010

Free Deliver???

When is Free Delivery not Free Delivery.

I thought I would just let you all know that I recently ordered something from
Once Upon a Stamp who I have dealt with numerous times before.
Between ordering it and me receiving delivery of it, it went down in price by £10.
I was really miffed at this and emailed them to ask why. Their answer was that because Royal Mail was so expensive they had done a deal with a different carrier.
Just hang on a minute if it is "Free Delivery" surely that does not come in to it.
I should have been paying the price of the item and getting the delivery FREE - isn't that what Free Delivery is??
No they must have added the cost of the delivery onto the item - but I would have thought that the price should have been "Including Delivery".
After several emails backwards and forwards, I have not had any joy with them so they will now lose my custom - I am so annoyed I can tell you!!!
Anyway enjoy the snow everyone - we have loads of it.

1 comment:

Rachelxx said...

I'd be miffed too Eileen! you are so right - that is not FREE delivery at all! Do they realise how quickly a bad name gets around in blog/forum land?

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